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SHIPPING, RETURNS, AND REFUNDS
At SNOWMAN New York, we believe trying on a SNOWMAN Down Jacket during the COVID-19 pandemic should not cost you. For domestic customers we offer FREE shipping and returns.
SHIPPING
We offer free domestic shipping. Items will be shipped via standard shipping time (3-8 business days). For international shipping, depending on the designated country, we offer different flat rates. If an express shipment is needed, please call 212-239-8818 or email sales@snowmannewyork.com, our team will arrange the shipment for you personally (additional shipping fee may apply).
RETURNS AND REFUNDS
We gladly accept returns within 14 days of delivery. Item(s) for return must be unused, unwashed, and in its original condition. To initiate the return process, please email sales@snowmannewyork.com and one of our team members will reply to you with return shipping labels in 3-5 business days. 

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